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VTEX Turns Enterprise Complexity into Competitive Edge with Scalable B2B Orchestration, Agentic AI, and Omnichannel Intelligence

via Business Wire

VTEX Vision 2025: Built to adapt to market shifts with speed, and power B2B, omnichannel and agentic commerce at enterprise scale.

VTEX (NYSE: VTEX), the backbone for connected commerce and the only vendor named a Gartner® ‘Customers’ Choice’ for two consecutive years, unveiled a bold expansion of its enterprise-grade capabilities at VTEX Vision 2025, its annual digital showcase. This year’s release introduces new solutions tailored for B2B complexity, personalized omnichannel experiences, and an agentic AI workforce that drives operational excellence through automation.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250819007039/en/

B2B Enterprise: Tailored Capabilities That Convert and Scale

The B2B Paradigm 2025 report by Andy Hoar recognized VTEX with the most Gold medals across Enterprise and Mid-Market categories, including Total Cost of Ownership (TCO) and Marketplace capabilities. B2B commerce runs on its own terms, demanding intuitive digital infrastructure that’s built to move high-volume transactions and manage the full complexity of modern procurement. VTEX Vision for B2B has unveiled core capabilities:

  • Personalized Catalogs, Pricing, and Payment Methods per Buyer.
  • Advanced Buyer Organization Management with branch structures, role-based access, budgeting, and policy control.
  • Buying Policies & Approval Workflows that enforce custom procurement rules automatically.
  • Quick Order Tools by file and search term for rapid cart creation.
  • SKU Matrix and Reorder Tools for high-frequency purchasing.
  • Native Punchout Integrations to centralize procurement within enterprise systems.

VTEX’s continued stream of B2B innovation affirms what enterprise leaders already know: success requires infrastructure built around how corporate buyers manage procurement, not systems that restrict transactions.

Omnichannel, Evolved: Seamless, Intelligent and Personal

For enterprise brands, true omnichannel is still a moving target. Inventory silos, delayed delivery updates, and disconnected store operations continue to prevent many from operating at full potential. VTEX closes these gaps by strengthening the operational backbone needed by brands to move with speed, accuracy, and full control of fulfillment. Key capabilities include:

  • AI Semantic Search delivers relevant results by interpreting shopper intent through natural language.
  • AI Product Recommendations drive conversion with personalized, behavior-based suggestions.
  • Distributed Inventory is unified and available across every channel: B2C, B2B, marketplaces, and stores.
  • Multi-Seller Carts merge 1P, 3P, and in-store items into one seamless checkout experience.
  • Delivery Promise helps shoppers find products that are located near them and that can be delivered quickly.
  • Cross-Channel Fulfillment: Newly simplified BOPIS (buy online, pick up in store) and Ship from Store features, simplified returns, leading to operational cost reductions and improved inventory accuracy.

Agentic Commerce: The Enterprise AI Workforce

Enterprise commerce is entering a new operational era. VTEX is leading that shift with agentic AI built to streamline critical workflows and accelerate enterprise performance worldwide. The first phase of its roadmap toward a fully agentic commerce platform launches three AI agent specialists engineered for precision, speed, and adaptability. Together, they signal the beginning of a new standard where digital infrastructure operates as intelligently as the enterprises it serves.

  • Customer Service Agent: a fully autonomous support agent across WhatsApp, Instagram, SMS, and more. Deployed by brands like UNICEF and Cencosud, it has already resolved 92% of tickets without human input and cut AHT from hours to minutes.
  • Visual Editor Agent: will soon allow any team to instantly update a storefront using a Figma file or natural language, no developers required.
  • Data Insights Agent: receive priority access to real-time omnichannel performance data in plain language, without the need for static dashboards or SQL queries.

“Enterprise commerce doesn’t slow down in the face of complexity. It rewards those who turn it into leverage. With VTEX Vision 2025, we have expanded our infrastructure to meet rising demands, from B2B buyer personalization to seamless consumer retail experiences, all on one unified commerce platform built for growth,” said Mariano Gomide de Faria, Founder and Co-CEO of VTEX. “As VTEX advances toward a fully agentic commerce platform, we continue to transform cost centers into engines of growth with measurable impact. Our first wave of AI agents marks a critical step, compressing complex workflows and unlocking new value for global brands. Flexibility, transparency, and real-time adaptability will define the next generation of enterprise leaders. Anything else will be left behind.”

One Platform. Infinite Control.

VTEX is building the commerce infrastructure enterprises need to unlock growth across both B2C and B2B models. Whether it's enabling a buyer to place highly complex orders with hundreds of line items or approval hierarchies in seconds, orchestrating global fulfillment across 20 countries, or deploying an AI agent that turns data into action, VTEX gives enterprise brands one platform to manage it all. Explore VTEX Vision 2025 and see what the future of enterprise commerce looks like for your business.

ABOUT US: VTEX (NYSE: VTEX) is the backbone of AI-connected commerce, built for enterprises that move fast, adapt with precision, and expect results. Trusted by retail (B2C) and industrial (B2B) leaders, VTEX unifies omnichannel sales, intelligent order management, data pipelines, retail media, enterprise-grade security, and more. Each capability is designed to remove friction, connect operations, and accelerate growth. VTEX provides both composable and out-of-the-box solutions and is trusted by more than 2,400 brands including Colgate, Sony, Stanley Black & Decker, and Whirlpool. Today, VTEX powers over 3,400 active storefronts in 43 countries (fiscal year ended December 31, 2024). Learn more at www.vtex.com.

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